What is Gold Product Support?
Fluke Networks’ Gold Support is our comprehensive support and maintenance program that offers expanded coverage for Fluke Networks’ products and accessories. It provides a premium level of support to minimise business downtime and ensure a high return on investment.
Gold Support members enjoy the following:
Your product will never be out of date. You'll receive access to all software upgrades giving you the latest functionality, improving technical efficiency and troubleshooting. Upgrades also include Management Information Base (MIB) library updates for applicable products.
Unlimited 24x7 technical support
Extended the expertise of your staff. Gold support includes priority access to our world-class technical assistance centre (TAC) via members-only phone numbers. Fluke’s centres in employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions.
Unlimited access to our Knowledge Base
You’ll have an open door to valuable proprietary information Fluke have gathered from helping customers over the years. It also includes helpful technical articles written by their experts.
“Members Only” discounts and promotions
Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Fluke Network’s customers that have a large volume of copper or fibre product may be eligible for our Fleet Gold Support Program.
To find out more about the Gold Support options for your kit, contact us on 01403 756588 or email firstname.lastname@example.org.